Post: Visitor Experience Manager
What it’s like to work at Cromford Mill:
At Cromford Mill, we believe in being a supportive, teamwork driven workplace, where working together creates the best experience for our visitors. We are a large site with a visitor exhibition including the award-winning Arkwright Experience, a business centre, and a busy events and conferencing programme throughout the year.
We operate guided tours of the mill which includes our visitor centre and the Arkwright Experience, telling the story of Sir Richard Arkwright who established the world’s first successful water powered mill here at Cromford in 1771. We have an award-winning educational offer for schools and a very enthusiastic and involved volunteer team, who help deliver the visitor heritage offer. Cromford Mill is a key site in the Derwent Valley Mills UNESCO World Heritage Site; all these activities create a beautiful, unique and vibrant place to work.
What you will achieve with us:
Reporting to the Head of Visitor Engagement, the Visitor Experience Manager is a pivotal role in the smooth running of our front of house operation. Your core objective is to provide the highest quality visitor experience.
You will lead and inspire a diverse team of Visitor Experience Assistants (VEAs) and volunteers who are responsible for maximising visitor enjoyment throughout their time at Cromford Mills, giving an exceptional welcome, maintaining high presentation standards, creating excellent standards of service and engagement and optimising opportunities to generate income through tour ticket sales, membership sales, gift aid completion and donations.
You will be part of a broader team responsible for delivering a site wide outstanding experience to visitors, promoting positive visitor communication across the site, and joined up service provision.
Working Hours: 37.5 hours per week.
Salary: £25,000 per annum.
Working patterns: Cromford Mills is open 7 days a week 364 days a year, your working pattern will be 5 days across these 7 days, and will include regular weekends and bank holidays.
Please submit your Covering Letter & CV to Heather Redmond, Head of Heritage – email@example.com
Submission Deadline: Friday 24, June 2022