Visitors with mobility impairment:
- The main mill yard, carpark and the canal side site are all surfaced with a mix of rolled limestone and stone cobbles. It is a relatively hard and flat surface, but it is not smooth. Most of the attractions that we have on site can be accessed with a wheelchair. Some of the shops and cafés have raised thresholds, but there are ramps installed.
- We have two accessible toilets, and there is a Changing Places toilet across the road in the Derbyshire County Council Cromford Wharf carpark.
- We do have a wheelchair available to use (for a deposit) and there is a motorised scooter (Tramper) to hire in the Mill Shop.
- There is a riverside walk and picnic area Beyond the Mill Walls. Some of the paths are made up of rolled limestone. There are several accessible picnic benches.
Visitors with vision impairment:
- Audio Guides are available for all visitors as part of the visitor offer.
- There is an audio track for the videos in the Visitor Centre and the Arkwright Experience.
- Visual contrast varies around the site but is very good in the Visitor Centre and Arkwright Experience. Some of the shops also have fixtures and objects which may be restrictive for some visitors with vision impairment.
- The Beyond the Mill Walls riverside area has tactile Chainsaw sculptures to explore.
- Assistance dogs are welcomed on site, and the Beyond the Mill Walls area by the river provides a suitable dog ‘spend area’. Please pick up after your dog.
- The yard surface consists of a mix of rolled limestone and stone cobbles, which is relatively flat, but there are one or two areas which may be a potential trip hazard.
Visitors with hearing impairment:
- There are subtitles to the welcome video which plays in the entrance to the Visitor Centre / Arkwright Experience.
- Pen and paper are readily available.
Visitors with autism:
- If you visit our cafés please let the staff know that you would like to be fast tracked through any queues. (There is a ceiling fan in Arkwright’s Café – please let us know if this needs to be switched off for you.)
- In the Visitor Centre, you can ask for the Derwent Valley Mills film to be run without sound.
- Wi-Fi is available on site. Mobile phone signal varies across the site.
- Booked tours to the Arkwright Experience can be tailored to meet the needs of each individual group.
- There are some sensory toys available for sale in the shop.
Visitors with dementia:
- Some staff and volunteers have received Dementia Friends training.