Terms & Conditions

When you purchase a ticket on the Cromford Mills website you agree to the terms and conditions of sale, set out below:

1. Once purchased, tickets cannot be exchanged or refunded, and are valid on the date/time specified only.
2. Tickets will not be refunded, including in the case of a force majeure such as snow or other extreme weather condition or a circumstance beyond Cromford Mill’s control.
3. When you receive your tickets, they can either be printed or stored on your device electronically. Please keep them in a safe place as we cannot accept duplicates, copies or other alternative tickets of any kind.
4. All tickets must be presented at the Cromford Mills Shop or event box office. They can either be printed, presented on your email or as an Apple Wallet ticket. Cromford Mills reserves the right to refuse admission without a valid ticket.
5. Unlawful resale or attempted unlawful resale of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
6. All prices are correct at the time of publishing. However, they are subject to change without prior notice.
7. If you purchase a ticket for any of our events, please ensure you arrive at your allocated time slot. Cromford Mills reserves the right to refuse entry to an event if you arrive late.
8. Children aged 15 or under must be accompanied by an adult at all attractions and organised events; during a school visit the teacher is in loco parentis. Accompanying adults are responsible for supervising the children in their care at all times.
9. Visitors are reminded that for technical or operational reasons, some facilities may be removed or closed or entertainment cancelled and/or altered at any time. Cromford Mills reserves the right to change the programme of attractions and entertainment if at any time it is deemed necessary or appropriate to do so.
10. All attractions will remain open and events will take place whatever the weather unless weather conditions pose a health and safety risk to our visitors and staff.
11. In the event of a cancellation or closure, Cromford Mills accepts no responsibility for travel, accommodation and any other associated costs.
12. Cromford Mills is an inclusive organisation, and we value and respect the diversity of our visitors, communities and our colleagues. Any behaviour towards our colleagues or other visitors which contradicts this will not be tolerated, and visitors will be asked to leave.
13. Cromford Mills reserves the right, at its absolute discretion, to refuse entry or admission or to remove from Cromford Mills any visitor.
14. Cromford Mills accepts no responsibility for any personal property.
15. Photography is allowed for non-commercial private use only. The use of drones is not permitted anywhere on site.